Shipping policy

Thank you for visiting and shopping at anDo! Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

Confirmed orders will be shipped out from our warehouse within 1 - 2 business day(s). Our operation hours including chat response is every day 9am to 5:30pm.
We ship out orders placed before 3pm on the same day and next day for the orders after. Please note that we may not be able to drop off the parcel at POS LAJU as their are closed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

DELIVERY ESTIMATES

METHOD	ESTIMATED DELIVERY
POSLAJU	2 - 3 business days
Ninjavan	1 - 4 business day(s)
C.O.D (Ninjavan Only)	1 - 3 business day(s) 10:00 - 17:00 Monday to Friday, exc.

- C.O.D service area -

AREA	POSTCODE
Kuala Lumpur	50000, 51000, 51100, 51200, 52000, 52100, 52200, 53000, 53100, 53200, 53300, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 56000, 56100, 57000, 57100, 58000, 58100, 58200, 59000, 59100, 59200, 59900, 60000
Selangor	40000, 40100, 40200, 40300, 40400, 46000, 46040, 46050, 46100, 46150, 46160, 46200, 46300, 46350, 46400, 47300, 47301, 47400, 47800, 47820, 47500, 47510, 47600, 47640, 68000, 68100

- Delivery may take additional time during peak season, sale period, holidays, unforeseen circumstances such as technical / delivery resources issue or natural disasters.

SHIPPING COST

COST	ORDER AMOUNT
RM10.00	Purchases below RM99.99
Free	RM100.00 or more

- Any returned parcel from POSLAJU for reasons such as wrong / incomplete address, invalid contact number or unreachable, additional shipping cost will be at your expense.
- There will be STRICTLY NO REFUNDS for any shipping & handling fees.

ORDER TRACKING

- You will receive a Shipment Confirmation email or notification once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- You can check the status of your orders by accessing POSLAJU and click Track & Trace.

- Only available via Ninja Van.
- You can call us to report any concerns, incorrect or defective items within 7 business days after order complete

PENDING PAYMENT & CANCELATION

We reserve the right to delay or cancel your order without prior notice under below condition:
- When you choose C.O.D and your delivery address is not included our C.O.D service area;
- Incomplete information such as invalid contact number and you are not available during the delivery schedule;
- In the case of heavy rain, flooding and other natural disasters;
- In the case of company special occasion, warehouse adjustment, inventory, shortage of manpower and other circumstances;

WE ARE HERE FOR YOU

For urgent orders, please make a note when you place your order so we can try our best to fulfil your requirement!
If you have any questions, please feel free to contact us!